How we keep your information safe.
When you work with us, you share things about your business. This page explains, in plain terms, how we look after that information, where it's stored, how long we keep it, who can see it, and the tools we use. Everything here is also written into the agreement we sign before a project starts.
Where your information lives.
Servers in Sydney, Australia
Your project data is stored on servers in Sydney, Australia.
One Hong Kong company
Signal Collective Ltd is a Hong Kong-registered company. The company you sign with is the same one that looks after your data.
Deleted once the work is done
We delete your project data after we hand over the finished work. We agree the exact timing with you before we start. The work itself, and the rights to it, are yours.
A short list, shared on request
Cloudflare hosts this website, web3forms handles messages sent through our contact form, and Substack hosts our newsletter, Culture Flow. None of them hold your project data — that stays on the servers in Sydney described above. We're happy to share the full list if you'd like it.
Only the people working on your project.
Before they see anything
When we bring in a specialist for your project, they sign our confidentiality and data-handling agreement first. We stay responsible for how your information is handled.
Scoped access, switched off at the end
Specialists only get access to the part of the project they're working on, inside our own systems. They don't copy your data onto personal devices or outside tools. When the work ends, their access is switched off.
You always know who to go to
Each part of the project has one named person on our side who is responsible for it.
Mutual NDA on request
We're happy to sign a mutual NDA. Just ask.
It's all in the agreement.
Signed before we start
Before we start, we sign an agreement that covers the details — what we'll do, payment, who owns the work, confidentiality, how we handle your data, and how either side can end it. Your lawyer is welcome to read it first.
No ongoing licence
Once you've paid in full, everything we make for you is yours: the plans, the maps, the recommendations. No ongoing licence, no strings.